Delivery & Returns
EBC Brake Shop makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion. Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:
The normal delivery time for the products are shown as part of the products description.
If the delivery date is to be any longer than this time you will be contacted by one of the EBC Brake Shop sales representatives.
All orders will be shipped by recognised carriers or the Royal Mail.
EBC Brake Shop can only ship goods to the credit card holders address.
EBC Brake Shop is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of EBC Brake Shop staff.
Where an order is placed from a country outside of the European Community, we will require a international bank transfer to a nominated account before we can ship any goods.
For orders outside of the UK, place the order and we will contact you regarding delivery of the goods and the costs for your country.
No money will be taken from the credit card until you have accepted any additional costs for overseas shipping.
In the event that there is a problem with the goods, please contact us.
For unwanted goods, we accept returns for up to 365 days, so long the items have not been fitted to a vehicle or used under any circumstance.
EBC Brake Shop is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
Products must be returned at your cost and in re-sale able condition.
EBC PDK (Pad & Disc Kits), need to be returned as a complete order in any event this takes place. We cannot accept returns of just Pads or Discs independently.
This does not effect your statutory rights.
*EBC Brake Shop offer a full 365 day returns policy. If your order is unwanted within 30 days of purchase, we will refund your order in its entirety. Orders returned for refund after 30 days will be accepted, subject to a 20% re-stocking fee.